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“The manufacturer had insisted that their best-selling product was not similar to potato crisps, because of their…’regular shape’ which ‘is not found in nature’.” Auric Goldfingeresque phrasing!
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“[Adrian Bowyer] doesn’t want to spend the rest of his life in court trying to prevent people from doing with the machine the one thing it was designed to do. “You are brought to the point where you have to say ‘this is a self-replicating machine, the onl
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“When the reporter went to check out the new age-verifying machines… he soon discovered that the machines equipped with face-recognition cameras would let him buy cigarettes when he held up a 15-centimeter (6-in) wide magazine photo of a man who looked
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Old but still very, very pertinent.
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Some debate in the comments about the incandescent-bulbs-as-electric-heating effect. All I’d say is, grid-powered electric room heating is, of course, much less efficient than gas or oil, but there are plenty of houses that do only have electric heating.
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Thorough review. Some criticism of Dan Ariely’s ‘Predictably Irrational’.
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“He realizes, with a sense of overwhelming purpose bordering on religious epiphany, that he must use his new-found funds to reconstruct the exact circumstances of the moment to which that déjà vu referred… It’s a “forensic procedure.” This sounds like
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“I think it would be more accurate to regard Skinner’s Beyond Freedom and Dignity as a kind of Rorschach test. The fact that it is widely regarded as pointing the way to 1984 is, perhaps, a suggestive indication of certain tendencies in modern industrial
Discriminatory architecture
Published July 4th, 2008 in Architectures of Control, Art making a point, Benches, Britain, Built Environment, Design, Designed to be unpleasant, Designed to injure, Discrimination, Discriminatory Architecture, Do artifacts have politics?, Political design, Satire, Social engineering and Spatial. 3 Comments
The entries in B3ta’s current image challenge, ‘Fat Britain’, include this amusing take on anti- $USER_CLASS benches by monkeon.
(There’s also this, using a slightly different discriminatory architecture technique - don’t click if you’re likely to be offended, etc, by B3ta’s style.)
Designing Safe Living
Published July 3rd, 2008 in Architectures of Control, Civil rights, Consumer rights, Control, Design, Design philosophy, Designers, Do artifacts have politics?, Future, Health and safety, Hidden persuaders, Independence, Indoctrination, Intrusive technology, Liberty, Mistake-proofing, Philosophy of control, Political design, Security, Social engineering, Speakers' Corner, Techniques of persuasion and Technology policy. 1 Comment
Lancaster University’s interdisciplinary Institute for Advanced Studies (no, not that one) has been running a research programme, New Sciences of Protection, culminating in a conference, Designing Safe Living, on 10-12 July, “investigat[ing] ‘protection’ at the intersections of security, sciences, technologies, markets and design.”
The keynote speakers include the RCA’s Fiona Raby, Yahoo!’s Benjamin Bratton and Virginia Tech’s Timothy Luke, and the conference programme [PDF, 134 kB] includes some intriguing sessions on subjects such as ‘The Art/Design/Politics of Public Engagement’, ‘Designing Safe Citizens’, ‘Images of Safety’ and even ‘Aboriginal Terraformation (performance panel)’.
I’ll be giving a presentation called ‘Design with Intent: Behaviour-Shaping through Design’ on the morning of Saturday 12 July in a session called ‘Control, Design and Resistance’. There isn’t a paper to accompany the presentation, but here’s the abstract I sent in response to being invited by Mark Lacy:
Design with Intent: Behaviour-Shaping through Design
Dan Lockton, Brunel Design, Brunel University, Uxbridge, Middlesex UB8 3PH“Design can be used to shape user behaviour. Examples from a range of fields - including product design, architecture, software and manufacturing engineering - show a diverse set of approaches to shaping, guiding and forcing users’ behaviour, often for intended socially beneficial reasons of ‘protection’ (protecting users from their own errors, protecting society from ‘undesirable’ behaviour, and so on). Artefacts can have politics. Commercial benefit - finding new ways to extract value from users - is also a significant motivation behind many behaviour-shaping strategies in design; social and commercial benefit are not mutually exclusive, and techniques developed in one context may be applied usefully in others, all the while treading the ethical line of persuasion-vs-coercion.
Overall, a field of ‘Design with Intent’ can be identified, synthesising approaches from different fields and mapping them to a range of intended target user behaviours. My research involves developing a ’suggestion tool’ for designers working on social behaviour-shaping, and testing it by application to sustainable/ecodesign product use problems in particular, balancing the solutions’ effectiveness at protecting the environment, with the ability to cope with emergent behaviours.”
The programme’s rapporteur, Jessica Charlesworth, has been keeping a very interesting blog, Safe Living throughout the year.
I’m not sure what my position on the idea of ‘designing safe living’ is, really - whether that’s the right question to ask, or whether ‘we’ should be trying to protect ‘them’, whoever they are. But it strikes me that any behaviour, accidental or deliberate, however it’s classified, can be treated/defined as an ‘error’ by someone, and design can be used to respond accordingly, whether viewed through an explicit mistake-proofing lens or simply designing choice architecture to suggest the ‘right’ actions over the ‘wrong’ ones.
The world’s energy meter
Published July 3rd, 2008 in Architectures of Control, Design, Engineering, Environmental, Future, London, Open source, Software, Sustainability, Technology and User Psychology. 0 Comments
One of the presentations I’m really looking forward to at OpenTech 2008 in London is by AMEE, self-described as “The world’s energy meter”:
If all the energy data in the world were accessible, what would you build? The Climate Change agenda has created an imperative to measure the energy profile of everything. As trillions of pounds flow into re-inventing how we consume, we have a unique opportunity use open data and systems as a starting point. AMEE is an open platform for energy and CO2 data, algorithms and transactions.
From this PDF on the AMEE website:
AMEE is a neutral aggregation platform to measure and track all the energy data in the world. It combines monitoring, profiling and transactional systems to enable this, as well as an algorithmic engine that applies conversion factors from energy into CO2 emissions.
…
# AMEE is a technology platform (a web-service API) , designed to be built upon by you
# AMEE can represent both copyright and open data without conflict
# AMEE is open source
# You can build commercial applications using AMEE
This does sound extremely useful - the ability to convert energy into CO2 emission equivalent “enables the calculation of the “Carbon-Footprint” of anything” - and I’m going to see how I might be able to make use of AMEE’s functionality or the data set as part of the research. (As an aside, it’s interesting how often ‘energy methods’ allow us to compare diverse activities and effects with a common currency: I remember being struck by this concept before when being introduced to von Mises’ criterion in stress analysis and streamlined lifecycle analysis within a few days of each other.)
AMEE’s Gavin Starks also presented at O’Reilly’s ETech earlier this year (one day I’m sure I’ll go to this…) and the slides are available [PDF, 8MB]. On a similar theme, the very impressive Saul Griffith (of MIT Media Lab, Squid Labs, Instructables, Make et al) talked on ‘energy literacy’ - again, a detailed presentation [PDF, 7.6MB] with thoughtful notes (see also Wattzon) - and it seems that there is a certain degree of overlap, or symbiosis between the ideas. We need a public literate in energy to care enough about measuring and changing their behaviour; we equally need good and understandable energy-using behaviour data to enable that public to become literate in the consequences of their actions, and indeed for ‘us’ (designers/engineers/technologists/policymakers…) to understand what behaviours we want to address.
I’d like to think that Design for Sustainable Behaviour can help here. That’s certainly the aim of what I’m doing.
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“We believe that the idea that 95% of content on the net is free is not sustainable. We don’t believe that society can allow the free consumption of content to persist.” The BPI’s chief executive. He doesn’t really understand the world he lives in, does he?
The Seven Habits of Highly Affective Products
Published July 1st, 2008 in Affective, Architectures of Control, Design, Design philosophy, Designers, Emotion, Good design, Hidden persuaders, Interaction design, Product design, Service design, Sustainability, Techniques of persuasion, Usability, User Psychology and User experience. 2 Comments
A few people, products and experiences have impressed on me the importance of affect, of evoking an emotional response, in persuasion and behaviour change (I’ll admit I haven’t yet addressed how best to incorporate this into the DwI Method). There’s a lot of interesting work on emotional design, and emotionally durable design, which I do need to investigate further. Indeed, next week, I’ll be attending what sounds like a useful seminar at Central St Martins (no apostrophe), ‘Introducing the Affective in Sustainable Design‘, arranged by Kristina Borjesson.
But it struck me that - assuming the field can be reduced into a simple prescription - what would be useful is a manual called The Seven Habits of Highly Affective Products, leveraging the Stephen Covey-style title. When I say ‘products’, I really ought to say ’systems’ - services, customer experiences and environments should all be considered in this.
What could those 7 (or n) habits be?
(Actually, The Seven Habits of Highly Effective Products would be pretty useful, too. As would The Seven Habits of Highly Affective People - someone on Everything2 had a go…)
Interview with Sir Clive
Published June 30th, 2008 in Architectures of Control, Articles, Design, Education, Electric vehicles, Engineering, Future, Innovation, Interviews, Invention, Product design, Prophecy, Randian, Software and Technology. 0 Comments
Chris Vallance of Radio 4’s excellent iPM has done a thoughtful interview with Sir Clive Sinclair, ranging across many subjects, from personal flying machines to the Asus Eee, and touching on the subject of consumer understanding of technology, and the degree to which the public can engage with it:
Your [Chris Vallance's] generation really understood the computers, and today’s generation know they’re just a tool, and don’t really get to grips with them… When I was starting in business, and when I was a child, electronics was a huge hobby, and you could buy components on the street and make all sort of things, and people did. But that also has all passed; it’s almost forgotten.
It’s true, of course, that there are still plenty of hobbyist-makers out there, including in disciplines that just weren’t open before, and if anything, initiatives such as Make and Instructables - and indeed the whole free software and open source movements - have helped raise the profile of making, hacking, modding and other democratic innovation. It’s no secret that Clive himself is a proponent of Linux and open source in general for future low-cost computing, as is mentioned briefly in the interview, and the impact of the ZX series in children’s bedrooms (together with BBC Micros at school) was, to some extent, a fantastic constructionist success for a generation in Britain.
But is Clive right? How many schoolkids nowadays make their own radios or burglar alarms or write their own games? When they do, is it a result of enlightened parents or self-directed inquisitiveness? Or are we guilty of applying our own measures of ‘engagement’ with technology? After all, you’re reading something published using Wordpress, which was started by a teenager. Personally, I’m extremely optimistic that the future will lead to much greater technological democratisation, and hope to work, wherever possible, to contribute to achieving that.
I’ve worked for Clive, as a designer/engineer, on and off, for a number of years, and it’s pleasing to have an intelligent media interview with him that doesn’t simply regurgitate and chortle over the C5, but instead tries to tap his vision and thoughts on technical society and its future.
Silicon Dreams
Incidentally, Clive’s 1984 speech to the US Congressional Clearinghouse on the Future, mentioned in the interview, is extremely interesting - quite apart from the almost Randian style of some of it - as much as for the mixture of what we might now see as mundanities among the far-sighted vision as for the prophetic clarity, with talk of guided 200mph maglev cars and the colonisation of the galaxy alongside the development of a cellular phone network and companion robots for the elderly. Of course, the future is here, it’s just not evenly distributed yet.
Talk of information technology may be misleading. It is true that one of the features of the coming years is a dramatic fall, perhaps by a factor of 100, in the cost of publishing as video disc technology replaces paper and this may be as significant as the invention of the written word and Caxton’s introduction of movable type.
Talk of information technology confuses an issue - it is used to mean people handling information rather than handling machines and there is little that is fundamental in this. The real revolution which is just starting is one of intelligence. Electronics is replacing man’s mind, just as steam replaced man’s muscle but the replacement of the slight intelligence employed on the production line is only the start.
And then there is this, which seems to predict electronic tagging of offenders:
Consider, for example, the imprisonment of offenders. Unless conducted with a biblical sense of retribution, this procedure attempts to reduce crime by deterrence and containment. It is, though, very expensive and the rate of recidivism lends little support to its curative properties.
Given a national telephone computer net such as I have described briefly, an alternative appears. Less than physically dangerous criminals could be fitted with tiny transporters so that their whereabouts, to a high degree of precision, could he monitored and recorded constantly. Should this raise fears of an Orwellian society we could offer miscreants the alternative of imprisonment. I am confident of the general preference.
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Amazing stylised rant about ‘other people’s incompetence’ interacting with a ticket machine in the Paris Metro…
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…inspiring this wonderful riposte. I have some sympathy with both points of view, but fundamentally, I’d rather design a system that people can use, than make them feel stupid for not understanding it.
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So this results in a prison sentence. What would be the legality of using a mirror against the kind of temporary blindness-inducing helicopter-borne light mentioned here http://architectures.danlockton.co.uk/2006/09/28/countercontrol-blind-pilots/ ?
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“The person calling in is a person, a customer, potentially a blogger, potentially the CEO of a company you might want to sell to tomorrow, and yes, the person you’ve spent all that time and money marketing to.”
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Incisive review by John Ozimek of the arbitrary, FUD-laden approach to public photography in Britain today.
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A well-thought-out, realistically doublespoken 1st April story linked from the Register article, with (unfortunately) more than a little scent of truth about it.
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From one of the comments: “Any system, like Oyster, can only hope to have a finite life. They need to expect to have to do a thorough review every couple of years to see whether the system needs to be replaced. Obviously this review needs to be independen
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“While I’m perfectly happy with incentivising customers to achieve required behaviours, I’m not sure I’m so keen on FUD being used to achieve lower costs.”
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This is (I think) a perfect example of Fred Reichheld’s ‘bad profits’ concept (http://www.netpromoter.com/netpromoter/bad-profits.php ). In the short-term, Luton airport will extract more value from their customers. In the long term, their customers will
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Successful Shared Space implementation: “Officials wanted to test the theory that the 13,000 drivers who use the town every day would take extra care and show each other greater consideration if they were not told what to do.”
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Some interesting readers’ comments, many fundamentally opposed to the idea of ‘nudges’, at least in the government-led way suggested by the article.










